Support

We’re here to make sure your experience with Block The Lane is clear, smooth, and transparent — from production to delivery.
If you have any questions about shipping, returns, or your order, you’ll find everything you need below.

Shipping & Tracking

Where are our garments made?

Where does your order ship from?

Order processing time

Estimated delivery times

Tracking your order

Customs, Duties & Taxes

Returns & Exchanges

Return policy

How to request a return

Exchanges

Frequently Asked Questions

What does “Made in Turkey” mean?

Can I change my shipping address after ordering?

My order shows as delivered, but I didn’t receive it. What should I do?

When will I receive my refund?

Are my personal details secure?

Contact Us

If you need assistance or have any questions, our support team is here to help.

Email: support@blockthelane.com
Social media: Instagram / TikTok (DMs are monitored)
Support hours: Monday–Friday, 9:00–18:00 CET